At StateUP, your satisfaction is our priority. If something isn’t right with your order, we’re here to help.

📅 Return Window

You can request a return or refund within 7 days of receiving your order. Requests beyond this period will not be accepted.

✅ Eligible Reasons for Return/Refund

We accept returns or refunds only under the following conditions:

• Damaged or defective product received
  
• Wrong product delivered
  

To be eligible, please ensure:

• The product is unused and in its original packaging
  
• You provide clear photo/video proof of the issue within the return window
  

❌ Returns Not Accepted For

We do not accept returns or refunds in the following cases:

• Change of mind or mood after placing the order
  
• “No longer want it” without valid reason
  
• Early or delayed delivery (as delivery time may vary by location)
  

📦 Reverse Pickup & Charges

• We arrange reverse pickup at no extra cost for defective/damaged/wrong products.
  
• For non-defective returns, a ₹100 return shipping charge will be deducted from your refund.
  

💰 Refund Process

• Refunds are processed to the original payment method
  
• Refunds are initiated within 7–14 business days after the returned item is received and inspected at our warehouse
  

🚫 Non-Returnable Conditions

Returns will not be accepted or will be partially refunded if:

• The packaging is torn or damaged
  
• The product appears used or tampered with
  

🚫 Order Cancellations

• Orders can only be cancelled before dispatch.
  
• Once shipped, cancellation requests will not be accepted.
  

📸 Proof Required for Damaged Items

If you received a damaged, defective, or incorrect product, please email us at stateupgame@gmail.com or WhatsApp us at +91-9238522230 with:

• Order ID
  
• Clear images/videos of the received product
  
• A brief description of the issue
  

🙋 Need Help?

We’re just a message away.
📧 Email us: stateupgame@gmail.com
📞 Call/WhatsApp: +91-9238522230